High praises to Tiffany and Companion Link for their excellent customer support. Plus, she made her explanations simple (no tech-speak or obtuse tech shorthand) so a non-tech person like me could easily understand and follow. She was very knowledgeable, knew exactly how to resolve the problem, and she showed a high level of patience dealing with someone like me who is not extremely computer savvy. The problem I had was a unique one, which Tiffany even admitted, yet she patiently worked with me through a string of emails to find a resolution. Tiffany's customer service was outstanding. Contacted customer support via email, explained the problem, and Tiffany in customer support helped me resolve the issue. But then had a unique issue arise when I installed Companion Link on a new Windows 11 computer. Been using Companion Link for years without any problems. Once these steps are completed, go to the Phone Link app on your PC and follow the setup process to establish a new link.Glitches and problems with software happen. Select Back to return to Windows Settings Home, and then select Apps. Select Start (or press the Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC. For each, select Show details > More actions and then Unlink this phone. You’ll be presented with a list of all your connected devices. Tap Force Stop and confirm when prompted. Go to your Settings > Apps (or Apps & Notifications on some devices) > Link to Windows. If this doesn't work, you'll need to reset your apps on both devices. In Apps & features, select the Phone Link app from the list. If you're experiencing persistent connectivity issues after trying other troubleshooting methods, doing a soft reset of your app may help get things working again. For more information, see Introducing Microsoft Phone Link and Link to Windows. In addition, the Your Phone Companion app for Android is now called Link to Windows. Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link.
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