![]() ![]() Download the correct client for your machine and follow installation instructions. ![]() You will receive a Duo prompt on your smartphone at this stage approve it to move to the next step.Ģ. Log in to with your AccessID and password. If you do not have a smart phone or tablet to install the Duo Mobile app, please contact the C&IT Help Desk.ġ. Find those steps a t /kb/security/two-factor-authentication/500211. If you are using a laptop with ChromeOS, follow the steps at /kb/security/wsu-virtual-private-network/500215.įind frequently asked questions at /kb/security/wsu-virtual-private-network/500220.īEFORE INSTALLING: You must have your Duo Two-Factor settings configured to receive push notifications through Duo Mobile on your smartphone or tablet. You MUST NOT do this upgrade.How do I install and connect to the PaloAlto GlobalProtect VPN? Share & Printįollow the steps below to install and connect to the PaloAlto GlobalProtect VPN on your computer running Windows 10 or macOS 10.10+. Please note that using the older client will result in an upgrade notification being displayed every time you connect. Step 3: Install the version of GlobalProtect that you just downloaded. Step 2: Manually uninstall the current version of GlobalProtect from your computer. Step 1: Download the Windows 7/8/8.1 version of GlobalProtect from the link under Related Articles. This can be downloaded from the article linked under Related Articles on this page. Workaroundįor a limited time, IT Service will make available an older copy of GlobalProtect for Windows 7 and Windows 8/8.1 users. Windows 7 and Windows 8/8.1 are no longer supported by Microsoft and are not secure. ![]() The recommended solution is to upgrade your computer to Windows 10. GlobalProtect 5.2 depends on newer components that are not available on Windows 7 and 8. This issue occurs because GlobalProtect versions 5.2 and newer are not supported on Windows 7 or Windows 8/8.1. Try reinstalling the program to fix this problem. The program can't start because api-ms-win-shcore-scaling-l1-1-1.dll is missing from your computer. After installing or upgrading GlobalProtect, Windows 7 or Windows 8/8.1 users receive a System Error. ![]()
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